Delivery & Returns Information
Our standard delivery service is free for all of our customers. We will despatch your order quickly and efficiently and you can expect your order to be delivered by Royal Mail in 3-4 business days.
We currently only ship our products within the United Kingdom. Overseas delivery outside of this area is currently unavailable.
Christmas delivery information
Here at Sequin Art, we use Royal Mail to despatch and deliver all our parcels. Royal Mail recommended order dates for delivery before Christmas are:
- Free UK delivery – order before 2 pm on Tuesday 18th December 2018
- First class £3.99 delivery – order before 2 pm on Thursday 20th December 2018
Please note that in between Christmas and New Year period the delivery schedule will be impacted by Bank Holidays and it might take a little longer for your order to reach you.
How much do you charge for delivery?
All of our products qualify for free standard UK delivery. Our working days are defined as Mon to Fri (excluding UK Bank Holidays).
Do you offer next day delivery?
Yes, we have a next day delivery service available on all orders. If you place your order before 2 pm we can ensure it is despatched the same day. The cost of this service will be £3.99.
Do you deliver to customers outside of the UK?
We currently only ship our products to customers located in the United Kingdom. Our products are available through local stores across the World. Our online shopping facility will only ship to the UK at this time, however.
How long will my order take to arrive?
Our free shipping service will ensure your product arrives within 3-4 working days from the point of order.
I haven't received my order
If you haven't received your order after five working days please visit the contact page and complete the contact form.
If you’re not 100% satisfied with your order, you can return your items to us for a full refund. The product must be in the same condition that it arrived in and all packets of sequins and pins must be unopened. We are unable to accept returns if the packets have been opened.
We must receive your order within 28 days from the date of purchase. Once we have received your order back at our warehouse we will process the refund within seven business days. The refund will be credited to the card that was used to place the order.
Can I return my order?
Yes, you can return your order to us within 28 days of your order.
How do I return my order?
Please take your order to your local post office and send the items back via recorded delivery to; Sequin Art Ltd, Castleacre Road, Swaffham, Norfolk, PE37 7HU. The postage cost for the return of the item will be covered by the customer.